Delivery and returns

1. Delivery

We fulfill orders within Poland, the European Union, and worldwide. Order processing time is usually between 5 to 15 business days from the moment payment is confirmed, unless stated otherwise in the product description.

Deliveries are carried out via courier services, Polish Post, InPost, DHL, UPS, and other reputable logistics operators. Delivery costs depend on the destination country, package weight, and chosen delivery method, and are presented during checkout.

For shipments outside the European Union, the customer is responsible for any customs duties, taxes, or other charges required by the laws of the destination country. The seller is not responsible for delays caused by customs clearance.

2. Returns

According to applicable law, consumers have the right to withdraw from a distance sales contract within 14 days of receiving the goods, without providing a reason.

To exercise the right of withdrawal, please send a request via email to support@kohlsrcmodels.com. The product must be returned in an unused, complete, and undamaged condition to the address provided by our support team.

Return shipping costs are covered by the consumer unless the seller clearly states otherwise. We do not accept cash-on-delivery returns.

If the shipment is damaged during transport, a damage report must be drawn up in the presence of the courier and reported to our customer service immediately. Claims regarding damaged or missing items will be processed within 14 days.