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SHIPMENTS
All orders of DIGITAL PRODUCTS are send immediately after payment to the e-mail address provided.
All orders for NON DIGITAL PRODUCTS are usually processed within 5 to 14 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping time in EU
Usually the average delivery time is 3 to 7 business days for international shipping.
International shipping
Usually the average delivery time is 5 to 20 business days for international shipping.
RETURNS
Our policy lasts 30 days only for NON DIGITAL PROCUCTS. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. If our products have significant issues, just contact with us: support (at) kohlsrcmodels.com we will surely solve them.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 7 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support (at) kohlsrcmodels.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support (at) kohlsrcmodels.com and send your item to: KOHLS RCM Pawel Kohls, Bursztynowa 24/1, Plewiska, 62-064, Poland.
Shipping back
To return your product, you should mail your product to: KOHLS RCM Pawel Kohls, Bursztynowa 24/1, Plewiska, 62-064, Poland.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.